The Reason Why Your Social Media Sales Pitch Never Had a Chance

A lot of us digital marketers use social media as a means to market, generate leads, network, advertise, etc. I lump myself into this because although digital marketing services are not what I am selling, I use digital marketing as a way to grow my business. Everyone has a different strategy for how they approach these channels and what they use them for. For me, Twitter is my online version of attending a networking event or group. It is my professional water cooler break and happy hour. It is where I go to rub shoulders with other business professionals within my industry and outside of it. Recently, I have been noticing more and more overly aggressive or too eager salesmen types at the water cooler.

You know the type, in real life they come across as pushy, pseudo genuine and somewhat too invasive. You can feel the sales pitch in every carefully crafted phrase and question. I often find myself thinking, “You’re not really interested in what I am saying. You are just looking for the golden nugget you can spin into your sales pitch.” Well, they exist in the digital realm too. They are lurking around the water cooler and hanging out at happy hour behind their keyboards. Now don’t get me wrong, I have nothing against salespeople in general, but I do against those that make me feel like I am being sold to.

If You Are An Online Salesman, Do NOT Do The Following:

Do not use a “canned” direct message/private message like, “It’s great to connect with you here – do you use social media for business or pleasure?”Your mentor, social media guru that you follow, etc may have told you this was a great way to get the conversation started and that you could also automate a task to send this response, but it sucks. Why does it suck? Because a quick glance through the person’s timeline/posts and a read through their bio would give you this answer. It is a task that would take about 5 to 10 minutes and is a red flag to me that you are not really interested in having a conversation with me. I’m just a “potential” buyer that you do not care enough about to answer your own question before approaching me. Also, if the person you are asking is following more than a few hundred people and has a similar number or higher of followers, they have probably already received that same exact message verbatim before.

Do not ask personal or invasive questions in a public setting. If their answer might not be something they would want to shout across a crowded room, do not ask it in a crowd. Take the conversation private and use direct messaging (Twitter) or some other private messaging channel. If that line of questioning is what you typically start with straight out of the gate, stop. You are a stranger; a stranger behind an avatar with a keyboard. It’s creepy; like pedophile in a van hanging out at a playground creepy. Talk to them first, without an obvious angle or spin involved. Make them feel comfortable with you. It’s kind of like being on a first date. It may take a little more work and effort, but it’s more likely to turn into an actual lead, sale or referral. That’s much better than a “block.”

If you want to appear genuine, do not ask questions that can be answered in their bio. It will be obvious that you did not read it. For instance, do not ask someone what their occupation is if that is the first thing they disclose in their bio. If they list a website, visit it. Find out a little background information about them so that you can intelligently engage with them. They will respect that you took the time to do so and will be more open and willing to listen to what you really want to tell them. This will also keep you from trying to pitch someone that would be an utter waste of your time because a) they have no use for your product/service or b) are selling what you are selling. Time is money; why waste it?

I admire and respect those that can sell something to me before I realize that is what is happening. I also respect those that have enough respect to make me feel like they are being genuine with their words. The key word today is “relationship.” It is important to try to build a relationship, even if it is short, with someone. Online we are avatars, logos and profile pictures attached to a keyboard. To be successful marketing and selling online, you have to humanize it. Engage. Build a relationship. Do the very basics of research…like reading a person’s short profile/bio. If you cannot do that, you should not be selling online…or do not expect a lot of success.

Have you received that same exact “canned” message as a lead-in to a sales pitch before? How did it make you feel?