What Is The Difference Between A Mobile Website and a Mobile App?

With technology changing at the speed of light, it can be challenging for business owners who don’t consider themselves to be ‘technically savvy’ to stay abreast of the shifts in digital technology. Specifically, when it pertains to mobile.

While many business owners recognize the need to have a web presence that’s compatible with mobile traffic, there can be some confusion about the differences between a mobile-friendly website and a mobile application.

In many cases, a mobile web app and a native app sound like one in the same, especially at first glance. What discerns these two very similar sounding products are the features that they possess.

To decide whether a mobile app or a mobile-friendly website are right for your objectives, here are some important factors to consider:

Everyone is on Mobile!

A recent report by Pew Research Center discovered 72% of adults polled own a Smartphone and use their device to access the Internet. While there are still people who use desktop or laptop computers to go online, these numbers have declined over the past decade.

A mobile-friendly website, also known as a “responsive website,” basically is designed to format on display screens of all sizes. This is regardless of whether it’s a wide-screen smart-television, a laptop computer, a tablet, or the latest smartphone introduced on the market. In many cases, mobile-friendly websites use features such as click-to-call, mapping, and geo-location to help improve the user experience when people visit the site. People must type in your URL (Universal Resource Locator) or domain name to access your site.

Mobile apps are different in the fact that they have to get downloaded on your mobile device from an app store such as Google Play or the Apple App Store. When downloaded, the mobile app is effectively installed on your device and allows you to access the mobile app at the touch of a button. In some cases, users can operate the mobile app even if they don’t have an active internet connection if that feature gets developed in the DNA of the mobile app design. Other apps may require an active internet connection to use them.

What Functionality is Most Important for Your Customers’ Mobile Experience?

Regardless of what your overall business model is, it’s always a smart idea to offer your website visitors or mobile app users the features that are mutually beneficial. By serving the needs of your clients, you are going the extra steps to assure that they come back to your site or use your mobile app again and again.

For instance, if you own a restaurant, both a mobile-friendly website and a multifunctional app that offers customers the ability to browse your menu, get directions to your establishment, check for special offers, make reservations, or order and pay online can significantly increase your revenue. It’s not hard to earn back a return and profit on the original investment because it helps generate more revenue for your company.

If, however, you don’t have a physical product and want to offer something more recreational like a mobile game, a mobile app works perfectly. Most mobile users prefer to use installed apps to do their favorite activities including streaming content, playing games, and shopping.

Build Customer Loyalty and Brand Awareness

Mobile apps and mobile-friendly websites are an essential component of building brand awareness and customer loyalty. In many cases, if a potential client just wants to learn more about your company and your product offerings, a mobile-friendly website is a suitable way to introduce them to your brand.

Providing these visitors with your phone number, your product or service offerings, and directions are often enough to answer their questions. These visitors may not be willing to download an app to their smartphones or tablets just to gather this basic information.

However, if you’ve developed a devoted base of customers and you’re able to give additional incentives to them, a mobile app offers a means to extend these deals through the power of your mobile application.

Special offers only made available to app users help encourage more of your customers to install the app and take advantage of your deals when they’re available. Further, functionality such as digital punch cards are perfect for boosting repeat visits to your establishment and increasing per ticket revenue at a modest marketing cost.

A Mobile Investment in Your Company

No matter whether you decide to implement a mobile-friendly website, launch a mobile app, or do both, an investment in mobile compatibility is almost always going to be worth the initial expense. Many business owners are budget conscious and want to get the most return for their stake in growing their company.

If you’re just making the first changes needed to become mobile compatible, and you don’t need a lot of bells and whistles, a mobile friendly website is a good place to start. The development time and cost is reasonable enough for most, and it provides the functionality that’s needed to display pertinent information to customers and potential customers.

When you want to reach broader markets on a larger scale, mobile apps make accessibility a lot easier. Instead of having to enter a URL into a search bar, all the user has to do is pull up the app on their device – no extra steps are required. A mobile app shortens the click path to your business, eliminating the need for your customers to use a search engine or remember your website address to find you online. As you can imagine, the shorter the path to your business front, the better!

Which Do You Need?

Are you unsure of how you need to approach your mobile audience? If so, Colleen and the team at Colleen Eakins Design can offer solutions to help you meet the needs of your mobile patrons. Head on over to the [ contact ] page to get the discussion started today!