Taking a Stand with Your Business

Social consciousness and responsibility is a key asset in a business operation. It allows the consumers to respect and understand the brand further, which in turn will move in to loyalty.

For example, corporate social responsibility allows the business to donate to specific nonprofits or implement environmentally-friendly policies that circle back and represent the company in the best light. The charities chosen or the policies put in place in the workplace will be greatly beneficial and provide extra support to their local and global communities.

As our product and service offerings increase in options in the market, the customer experience must also increase. This includes feeling connected to a brand that has similar views, socially and politically, as their consumers, especially when it comes to what they individually feel is important.

Brands that do a phenomenal job in incorporating social responsibility and taking a firm stand in their beliefs are:

TOMS – One the most prominent social impact companies currently. When you buy a pair of TOMS shoes, you give a pair to someone in need. More recently, due to increase political and social push for change, you can find their stance for gun violence front and center on their homepage, with opting to send a postcard to your representatives, along with apparel choices for purchase.

Warby Parker – As the internet becomes the hotbed to find items easier than in-store, they are no exception. However, when you buy a pair of glasses you give a pair to someone in need to improve their capability to learn with their new increased sense of sight.

Bumble – Is a completely different internet dating experience than anything before. Born from the founder’s own experiences, Bumble hopes to empower women involved in internet dating and to limit sexual harassment that may be found on other dating sites and mobile apps.

Bucketfeet – A shoe company that works with over 40,000 artists from more than 120 countries. When a pair of shoes is bought, that artist receives $10 – the company has given over $600,000 back to the artist community since its launch in 2011.

Airbnb – During the 2017 Superbowl the home-sharing site drew attention when it responded to the nation-specific travel ban put in place by President Trump with their #WeAccept commercial. This was directly in line with the services that Airbnb provides and was an “easy” slot to fill to align with their brand.

Why is this so important to a brand?

According to a survey done by Sprout Social (a social media management software company), two-thirds of consumers say it’s important for brands to take public stands on social and political issues.

Also, respondents believe brands are more effective when they announce donations to specific causes and encourage followers to take specific action to support causes. However, the study showed that brands will not necessarily change their consumers mind, but do have a vehicle that can prompt change to be made, especially through the social media channel.

What is also interesting to note, is that millennials and centennials, especially, show a preference for brands that stand for a specific cause or issue, specifically 61% according to research by Kantar Consulting. That number increases drastically when a company shows a positive impact from their stance on a specific issue. This can be linked to the consumer looking for experiential versus the traditional transactional relationships with companies.

However, just picking a hot topic out of the sky, will obviously not be your best option. Steering clear from trendy topics only because they are predominant in our news cycles will not be the best for your company. Credibility is part of the consumer experience and how they can directly connect with brands who take a stance. To ensure the highest of integrity for your company, when sharing a stance, you must take a deep look and consider how your company relates to the world and consumers.

  • Is this issue already embedded in to your core values and mission as a company? Can/should it be?
  • What data from your demographics, purchasing habits, feedback show what your consumers care about and will show credibility towards a specific issue or cause?
  • What is your marketing around your stance? Can this be intertwined in to an already existing campaign or does it need to be separate?

The cause must be ingrained in to your business model to have your consumers truly believe your product or service is credible and worthy of their support. And if there is a way to give consumers a chance to see the impact of their purchase (such as TOMS or Warby Parker), the rewards will be much higher.

The world is becoming smaller, faster, and ever-changing. If brands are looking to take a stand on a cause or issue that will represent their company and will help make a difference, it’s worth it to investigate on something your company can be proud of.

Let Colleen Eakins Design help you take a stand on what matters to you.

Hot Content Marketing Skills for 2019

Facilitate individual and team marketing campaign project success by upgrading the variety of content marketing skills and tools you use this year.

The Holiday Hangover Remedy – 2019 Marketing Guide

Whew – made it through the end of 2018! The holiday seasonal campaign is officially over and you think you can rest. Unfortunately, there is little to no rest as your company sets in to high gear to start off the New Year implementing new ideas, but how do you transition the end of one seasonal campaign to the next?

Thankfully, many of the same principles that were used to execute the high priority and visible campaigns can be used in lower periods and future campaigns.

Reboot the Year with New Strategy

Specifically the end of the year holidays come with consumers who will reach deep in to their pockets to get the best gift for their loved ones and donate to their favorite charities. The love for over indulgence during the holidays is a trap many consumers fall in to. After the season is over, they get their credit card bills or see what’s in their bank accounts and pull the purse strings super tight. Now all that is left is space for necessary purchases for them and their families.

Seasonal campaigns bring in high traffic and working on the next seasonal campaign is a must, but with the dead of winter, many are overcome with cabin fever and need an outlet – that’s where your brand can enter. How do you feed the beast of “consumer boredom”?

January is when we see the New Year’s resolutions of ‘becoming healthy and exercising’ come in to full swing. Everyone wants to go to the gym and start their fitness routine. Is this something your company can take advantage of with fitness apparel, equipment, food or nutrition?

The beer, wine and spirits industry may see a dip in January as many participate in the ‘Dry January’ – where you eliminate alcohol during this month due to the over indulgence of the holidays.

No-Shave November (“Movember”) is when men forego shaving in order to raise awareness for men’s health issues. Is this an opening to engage and offer products/services that will create and keep interest in your company? Can this be used a ramp up to the end of year holiday season?

Social movements and issues can be a time to create a buzz about your company when there is time in the campaign schedule. Do you take advantage of National Hot Dog Day or National Unicorn Day? What reflects best on the offerings of your company to capitalize on during the year?

Being able to mix in your company’s main brand strategies and mission with different opportunities are worth putting in to a calendar to understand the true lulls of the year with the high priority campaigns.

Same Tactics, Different Application

Through the seasonal campaigns you can decidedly identify consumers that will be interested in your brand and certain products or services within. How can that continue through the rest of the calendar year?

  • Data – bringing in your analytics team to debrief on the results of the seasonal campaigns is crucial to shaping the next campaign and strategy.
  • Calendar Keywords – just as you would have a content calendar for social media, blogs, podcasts, etc., you can align those tactics with specific keywords that will help boost sales during seasonal campaigns and the in-between.
  • Adjust Retargeting Ads – looking at the data to segment your audience differently for targeted ads may help during the low periods.
  • Highlight Seasonal Favorite Items – during seasonal campaigns many are inclined to review the items received or they gave as a gift. Use the highest rated items from the seasons to re-promote during the lulls.
  • Build Excitement – offer a competition or sweepstakes after large seasonal campaigns to keep and foster enthusiasm for your brand and products.
  • Social Media – the most powerful tool to story tell and engage with your consumers. Create thoughtful stories for followers that resonate with seasons, trends, issues, etc. Being able to utilize the platforms your company has to learn from your consumers during the “downtimes” to understand interest during different times of the year will only be beneficial to shape larger campaigns and to fill in the gaps.
  • Experiment – the lulls are the times to play around with new ideas whether it’s through social media, paid advertising, or print. Taking your results to shape these risks could grant high rewards that can be used in or reshape the larger campaigns.

Curbing the Craving

When it comes to its simplest form – how can brands curb the craving from over indulgence that the seasonal campaigns invite? Especially, that big end of the year seasonal campaign!

Consumers will want to spend as much as possible, while knowing they are receiving the best deals. So, how can companies use that lust the consumers have to power through to the next campaign?

What the everyday consumer wants:

  • Incentives – What will I get for buying your product or using your service? What’s in it for them?
  • Sales – How much do I really have to pay? What discounts are you offering?
  • Engagement – What will be my in-store shopping experience and service from your company? Will my overall user experience online be satisfactory?

Keeping these key features in mind when developing new strategies for your year will be crucial in how much you stay in the black vs red before the end of the year.

When determining your branding and marketing efforts for your seasonal campaigns, contact Colleen Eakins Design to set up a consultation to learn how we can best support you.

2018 Colleen Eakins Design Project Highlights

2018 was a pretty good year and we are proud of all of the work we did. Here are a few 2018 Colleen Eakins Design project highlights.

Brand Review and Digital Tune-up for 2019

It’s time for another brand review, aka digital tune-up for 2019. Have you taken a look at and done the things in this infographic? Check out this infographic by Denese to see what you should do!