direct mail©2018, Colleen Eakins Design

Direct Mail Directly Connects You to Customers and Clients

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When you are putting all of the pieces together for a successful marketing strategy, you want to consider all the various options that are available to you.

With the push to digital marketing, sometimes it’s easy to overlook how offline marketing tactics such as direct mail can contribute to a well-rounded advertising campaign. A finely-tuned digital marketing campaign and direct mail campaign can be an unbelievable combination when it comes to marketing success.

Connect with Clients in Their Mailbox

According to data provided by statista.com, the marketing spends on direct mail marketing in the United States was 46 billion dollars in 2014. Statistics for previous years going back to 2009 indicate that the spend on direct mail had increased over these years. 2009 had the lowest spend at 43.8 Billion and climbed to 46 billion by 2014.

Direct mail is straightforward, customizable, and something that recipients can hold in their hand. As a physical piece of marketing material, people are more likely to hang on to this marketing piece than they are an email which is quickly deleted and forgotten.

Further, when implementing a direct mail campaign, you get the opportunity to select and adjust your target audience to demographics who are most likely to respond to your offer. Depending on your offer, direct mail can be sent to marketing lists based on existing customer lists, zip code, public records, or other vital criteria that help match you with your ideal customer.

Existing Customer List – It should come as no great surprise that the most lucrative direct mailing list you’re likely to own is the one you’ve built from your existing client list. By sending an occasional postcard or a special offer for events like birthdays and anniversaries, you help keep your brand fresh in your client’s mind. Plus, it’s thoughtful! If you maintain an accurate CRM that’s complete with all of your customer data, this is a bounteous resource to tap into when direct mailing.

Targeting by Zip Code – Do you want to reach out to a general population? Targeting by zip code is the way to do it! This type of direct mail campaign is helpful for restaurants, shops, realtors, home repair and renovation businesses, landscapers, and other companies that only operate in a specific geographical area to connect with potential clients.

Public Records – Depending on the nature of your business, public records can be a helpful resource for building your direct marketing campaign. For instance, someone who sells insurance could use public records to find new homeowners who might be in need of additional insurance coverage or a review of their existing policies. Since public records document the names of all new homebuyers, this is an advantageous way to open up communication with the new family in the neighborhood.

Other Vital Criteria – For companies who sell digital products or services or don’t limit their sales area to any one geographic area other vital criteria can get used for producing a lucrative direct mailing campaign.

Direct Mail Design and Printing Services

With all of the technology available to companies, direct mail advertisers don’t have to settle for the mundane when arranging a campaign. Regardless of whether you send postcards or do printed inserts, direct mail solutions are strategic and can get carefully crafted with coupons, offers, QR codes, and other pertinent information.

Direct mail doesn’t face some of the obstacles that email does, such as opt-ins, opt-outs, unsubscribes, bounce messages, stringent email filters, and spam complaints. For this reason, it is ideal for reaching broad audiences who may or may not be familiar with your products, services, or brand. When delivered directly through the mail, your message is more potent. Out of habit, people have to look at it! Postcards and inserts sent directly to recipient’s physical mailbox could get instant responses or get put aside to respond later at a more convenient time.

As with any marketing campaign, you’ll want to assure that design of your piece is clear, concise, and professional. By using all available print space in an eye-catching way while providing all pertinent details including corresponding website URLs, contact phone numbers and coupon codes.

Tracking Results

Another significant advantage of using a direct mail campaign is that you can use these advertisements to track your return on investment for the ads accurately. For instance, if you are offering a coupon, you can use a special code that people must use to redeem the offer. Provided this ‘special’ code isn’t used in any other ad campaigns, you’ll know that anyone who used the unique coupon code came directly from the published ad.

For business owners with a traditional ‘brick and mortar’ storefront, you can gauge response rates based on physical coupon redemptions and other beacons that indicate the customer made a purchase based on a direct mail promotion or offer.

Other ways to track the results of a direct mail program is by setting up special phone numbers for people to call for more information. Generally, this type of market segmentation is conducted by larger marketing companies who may be testing new markets, tracking target demographics, or wanting to offer a local number in multiple markets.

Conversions and call volume could help when deciding what markets are most lucrative, and therefore deserve a higher ad budget spend. Additionally, specially allocated phone numbers can be used in other types of marketing campaigns including radio, different types of print advertising, as well as digital campaigns.

Designing A Direct Mail Marketing Piece That Works

Would you like to learn more about how a direct mail marketing campaign can help propel your business to the next level? If you answered ‘yes’ to this question, be sure to contact the experts at Colleen Eakins Design! With years of experience helping businesses with their design and marketing needs, you can rely on the team to boost your visibility and improve your results.

5 direct mail marketing ideas©2018, Colleen Eakins Design

5 Direct Mail Marketing Ideas [ infographic ]

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Colleen EakinsColleen Eakins is a dynamic and creative individual that possess a knack for great design. With over 15 years of experience in the field of graphic design, Colleen is able to effectively brand her clients with great design pieces. Her motto is: “Anyone can make a pretty picture, but is it effective? Will it […]

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integrated marketing©2018, Colleen Eakins Design

What Is Integrated Marketing and Why Do I Need It?

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As technology and the use of the Internet changes and evolves, it’s critical to stay on top of trends to remain competitive. It should come as no surprise that the conversations surrounding marketing and the internet have expanded in response to these developments. No longer is it enough just to do search engine optimization or link building. An integrated marketing strategy is needed.

The broad adoption of mobile devices for internet access in combination with the use of social media and mobile apps require businesses to expand upon marketing efforts on these platforms.

From this, the term “Integrated Marketing” was coined. Integrated marketing is the use of multiple channels to reach target demographics using email, search engine optimization, social media platforms, content marketing, paid advertisements, mobile app support, direct mail, and listing services.

Companies who implement an integrated marketing strategy are more likely to see results than a company that only focuses only on SEO tactics or PPC advertising to drive traffic to their website.

Here we’ll explore some of the different options available for expanding your integrated marketing efforts.

Email Marketing – Email marketing remains a classic method for business owners to keep in touch with prospects and customers. Techniques to build your email list include offering newsletter signup on your website, collecting email addresses at your physical business, adding a content locker to premium or exclusive content. Your email list, especially when it is well-managed, is a valuable tool in your integrated marketing toolbox.

Search Engine Optimization (SEO) – Search engine optimization has always been viewed as a pillar of all marketing efforts. Proper SEO is somewhat of a technical and detail-oriented aspect of marketing. SEO includes tracking pixel installations, keyword selection, making sure that all meta data, descriptions, keyword density, calls to action, and other technical ‘best practices’ are followed when publishing a web page or new blog post. Other related tasks associated with formal SEO include assuring the site has TLS/SSL protection and is mobile-friendly, notably since Google announced they are switching to a ‘Mobile First’ search index. This switch gives preference to websites that cater to mobile site traffic and devalues the importance of websites that do not meet their new standards.

Social Media – Social media sites such as Facebook, Twitter, and others offer business owners the chance to connect with their target audience. Not only can you connect with fans and friends who are using their desktop computer, but you also bridge to a broader segment of people using mobile apps to use these platforms. By sharing funny, helpful, or just content of general interest, you can increase the number of meaningful relationships you build with existing or potential clients. Anytime your friends, fans, and family share your posts, this helps raise awareness about your company with the potential to expand your social network even further.

Content Marketing – One of the longstanding principles in the digital marketing industry is that ‘Content is King.’ By creating compelling, value-added content on a consistent basis, you amass digital assets that can be shared on Social Media Channels or be used as marketing materials. Adding helpful blog posts can assist in building organic (free) search traffic to your website. Ideally, you want your website visitors to share your content in their networks, so you’ll want to be sure that you offer Social Sharing tools on all pages of your blog or site to make the process easier. Fresh content that engages with your visitors helps build your reputation, trust, and loyalty.

Paid Advertisements – No integrated marketing campaign is complete without a paid advertising component. After all, how will people know you have an offer if you don’t make one? Depending on the nature of your business, you might consider using ad programs available on Facebook, Bing, or Google. With multiple types of ad modules available, you or your marketing team can design a campaign that helps you meet your business objectives, whatever they are. Other creative forms of paid advertising include print advertisements, local sponsorships, and even vehicle wraps! The goal is to get your brand in front of as many people as possible. Don’t be afraid to get creative.

Mobile Apps – Mobile Apps offer business owners the opportunity to connect with their clients directly on their mobile phone, without the need to read email, visit a website, or search for them on social media. An investment in a mobile app is helpful for sending push notifications, managing loyalty rewards programs, making special offers, or offering a text club. For food service businesses, additional functionality such as the ability to place orders online offset development and management expenses.

Direct Mail – Direct mail remains a trusted and legitimate method to connect with potential customers and clients in your desired target demographics. Printed mail pieces including postcards, inserts, and flyers are cost-effective and offer a longer shelf-life than it’s electronic contemporary, email. Further, they can be customized with unique URLs, Coupon Codes, and Phone Numbers to track the return on investment accurately.

Listing Services – When you want to make sure that your company or brand is seen by the right audience, listing services are helpful. References and links from authority sites such as Google, Bing, Yelp, Manta, Yellow Pages, Angie’s List, the Better Business Bureau, your local Chamber of Commerce, align you with your preferred audience. These links back are valuable citations to your company! (Pro Tip: If you haven’t given much thought to the importance of listing citations, you should start checking for inclusion and accuracy as soon as possible.) Depending on the organization, the addition to their directory may be free, upgraded, or paid. Free listing services typically offer business owners a basic listing that contains minimal information. Upgraded or paid inclusion listing services often offer business owners more features or value-added functionality from their listing, so be sure to have marketing funds set aside to cover the costs of these listings.

As you can see, there are a lot of working parts when forming an Integrated Marketing campaign. Need help putting all of the pieces together? Get in touch with Colleen Eakins Design today!

brand experience©2018, Colleen Eakins Design

The Brand Experience?

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One of the newer buzzword phrases introduced to the advertising and marketing vernacular is “Brand Experience.” What is the Brand Experience, you ask? In plain language, the Brand Experience is the sensory response to stimuli when consumers see a brand. These reactions include emotions, sensations, and behavioral activity. It is not uncommon for stimuli to be embedded in the brand logo, brand story and messaging, design, packaging, and supporting digital assets.

Color Psychology and the Brand Experience

When choosing color palettes for your brand, don’t overlook the importance of color psychology when establishing your brand elements. Not surprisingly, and somewhat controversially, colors give rise to specific emotions when used in marketing.

Yellow – The use of the color yellow is good for optimism. Yellow evokes feelings of warmth and clarity. Brands that use yellow in their branding include Subway, McDonald’s, Pennzoil, Sprint, Hertz, and Denny’s.

Orange – Orange is a welcoming and friendly color. It conjures up feelings of warmth, sunshine, and safety. Name brands that utilize the color orange in their branding elements include Payless Shoesource, Hooters, Amazon, Harley-Davidson Motorcycles, and Boost Mobile.

Red – Red is a color that imbues excitement! It’s bold, bright, and bursting with passion. You can find red as a leading color in branding from Target, Ace Hardware, Kentucky Fried Chicken, YouTube, Virgin, Coca-Cola, and Frito-Lay.

Purple – Purple is a color resonates creativity, imagination, wisdom, and luxury. Examples of companies that have implemented purple into their logos and branding elements include Purple Carrot, Cadbury, Yahoo, Hallmark, Astrazeneca, Taco Bell, and Curves.

Blue – Blue is an ideal color to select when you want your brand to get trusted. It represents strength and dependability. A sampling of companies with blue logos and branding include Facebook, Blue Nile, Ford, Blue Bunny, United States Postal Service, Walmart, IBM, and Intel.

Green – Green is a perfect hue when you want to instill feelings of growth, good health, vitality, and positivity. Companies that use green in their branding include John Deere, Tropicana, BP, Starbucks, Holiday Inn, Whole Foods Market, and TD Ameritrade.

Black and White – There is nothing more clear and concise than the use of black, white, and shades of gray for simplicity sake. Companies that use Grayscale (or Black and White) imagery include Apple, Honda, Puma, Adidas, and Nike.

The ultimate goal of the brand experience is to build lasting and meaningful relationships with your target audience. When people see your logo, you want them to recognize it. When they choose to do business with you, your customer service is an extension of your brand. Every interaction that you have with a customer helps define your level of excellence as an organization and contributes to your customer’s brand experience with your company.

Optimize Your Brand Online

The internet remains one of the biggest arenas for businesses of all sizes to connect with their ideal customer. Digital marketing that includes precision website development, social media marketing, email, SMS messaging, and search engine optimization all work together to build visibility and awareness.

Depending on your business and industry, your website may serve as a hub for your audience’s overall brand experience, so precision website development is essential to support marketing and sales initiatives. Investing in website development assures that no technical-oriented detail – of which there are tons – inadvertently gets forgotten or neglected. Fine points to consider include tracking pixel installation, sitemap submission, search engine webmaster tools, analytics, email opt-ins, and a mobile first responsive design.

Email is highly effective at connecting with your customers directly in their inboxes. Depending on the nature of your business, you might also find SMS messaging to be quite useful in communicating with your clients. According to statistics, it takes an average of 90 seconds for people to respond to text messages, as compared to hours or even days waiting for an email response.

An on-point social media strategy is helpful for connecting and engaging with your audience of followers, thought leaders, and peers, raise awareness and interest in your products, services, and events. Regular updates to your status lines combined with an advertising budget for display ads is a cost-effective way to extend your business network.

While most ad networks are relatively easy to use, always be sure to refresh yourself on best practices first. For instance, you’ll want to be sure you have installed a Facebook Pixel on your site before running paid ad campaigns to measure conversions and sales results accurately. Failure to do so could result in inaccurate or incomplete statistics, as well as make it more difficult for retargeting ads to work.

By employing white-hat search engine optimization tactics, you can take steps to align your company with success in Organic search engine results by carefully selecting relevant keywords and keyword combinations. The more visibility and coverage your brand capture in top search results, in conjunction with the right offer, the better your overall conversions and results are likely to be.

Think of your brand’s identity and experience as a big puzzle. It’s made up of many individual pieces. Each piece is essential to complete the whole. When all the parts snap together, you have a perfect picture. One missing piece throws everything off!

If you would like some help in putting the visual pieces of the puzzle together, contact the team at Colleen Eakins Design today! Our team of branding experts are here to help with all aspects of your brand’s identity and experience.

digital branding©2018, Colleen Eakins Design

Why Digital Branding Matters

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In 2018, businesses of all sizes recognized how a brand offers empowerment when competing in consumer markets. Digital branding is key to reaching your target market through both online and offline methods.

With the record expansion in use of mobile phones, tablets, and other personal devices, this offers businesses the opportunity to connect and engage with users or customers in a variety of ways. Mobile apps, SMS messaging, email, social media platforms, and websites all provide a robust mainframe for your digital branding and marketing campaigns. All of these methods are credible ways to communicate your brand message with fans, friends, followers, and subscribers.

Starting Digital Branding from the Ground Up

Pinpointing your target market, as well as establishing cohesiveness in branding and marketing are cornerstones of a successful business plan. When working on your business plan, many factors must be considered to build your digital branding from the ground up.

The Size of Your Target Market – A “Target Market” is defined by a set of demographic information on your ideal customer. Understanding the size of this market, as well as the predicted growth rate of this market can help determine your overreaching marketing plan. Knowing your product and service line and who these goods and services are most likely to be used by is the first step in identifying your target market. For instance, if you sell customized baby products, expectant/new mothers and grandparents are likely to be a sound choice as a broad demographic category. Regardless of whether you decide to cater to a very niche market or you offer goods and services with a more general appeal, the more you know about the person you are selling to, the better.

What’s Your Story – Unless you are planning on launching a product or service in a brand new category, the chances are good that consumers can buy similar products and services from other vendors. Telling the story behind your brand helps differentiate you from others who are selling in the same demographic space. By sharing the inspiration or reason for your business, you are building an emotional connection with your intended audience. This leads to higher sales and conversions with this concentrated audience. It is also helpful to constitute an internal code that applies to incoming and outgoing communications with contacts.

Getting the Competitive Edge – When tackling any market segment, it is always advantageous to have and use as many tools as possible in your entrepreneurial toolbox. A long-term digital branding and marketing strategy is likely to include ongoing content creation (blog content, video, images, white papers, email copy, and other digital assets) to establish authority and build trust with potential clients. These digital assets are valuable materials for sharing your brand messaging creatively and openly.

Logos, Taglines and Copy – Your logo, taglines, and copy serve as a foundation for all marketing and branding efforts that follow. After all, these are the symbols that represent the creative force behind your business. Your logo may be used on social media platforms, print collateral, advertising, merchandise, and more.

Putting Everything Together

It’s worth noting that a successful digital branding and marketing campaign is more of a marathon than a sprint, so entrepreneurs and business owners should be comfortable in assuming the risk, responsibility, and committing to see the project through. Taking the time to develop and integrate all various marketing pieces from the beginning helps leverage your launch, as well as support your ongoing operations.

Newly launched businesses should allow time to build up their digital marketing assets including their SMS messaging contact list, mobile app user base, opt-in email list, as well as adding fans and followers on social media platforms. In many cases, establishing a timeline for your project, as well as assigning milestones for development, are helpful for tracking the progress and results of the project. It can always be adjusted, if needed, to account for unexpected changes.

If you are not meeting the digital branding goals within the stated deadline of this timeframe, you can assess what is causing these delays and make moves to rectify these issues and fix the problems. By using a multifaceted approach, you will connect with your audience using their preferred method of communication.

By taking steps to cater to the preferences of your audience, it is easier to stay in front of them and make offers that appeal to their wants, needs, and desires.

Don’t Be Afraid to Experiment

Depending on the nature of your business, you might find that one form of digital branding and marketing works better for you. Don’t be afraid to experiment with a few different options to see if you get a better return on your investment.

Don’t Overlook the Technical Details

As the saying goes, ‘the devil is in the details.’ Not surprisingly, getting all the technical details done right is also an essential part of your digital branding and marketing efforts. If you are following a general timeline for your project, this should prove helpful for keeping all aspects on track and schedule.

While every marketing asset works independently, they all work together to assist in selling your goods and services. Since your website is most likely to serve as a ‘hub’ for all your marketing materials, you’ll want to be sure that it is search engine friendly and features a responsive mobile first design, so it formats optimally on the screens of all website visitors.

Are you thinking about offering a mobile app as part of your digital branding and marketing efforts? If so, be sure to check that your app meets all of the requirements for acceptance in popular app stores to increase the likelihood of acceptance.

We hope this article is helpful in explaining why digital branding matters in today’s day and age. If you would like to learn more or you’d like help with launching your branding campaign, be sure to contact the professionals at Colleen Eakins Design today!