Let’s Get Personal–How Emotions and Empathy Play Into Branding and Marketing Campaigns

As an entrepreneur or startup business, it isn’t uncommon to find yourself wearing many hats during your day to day business operations. Of all the hats you’re likely to wear, probably the most challenging one to slip on is your marketing and advertising hat.

In today’s modern world, that means completing hundreds of technical steps in just the right way. You have to be sure that your business website is user-friendly, that you have a matching mobile app, keeping your social media profiles updated, as well as everything else you have to do to keep your company running smoothly.

You might be thinking, “How in the world can I do all the things I need to do, plus run a successful marketing plan to attract new business?”

Many small business owners, freelancers, mompreneurs, etc. that handle their marketing and advertising campaigns on their own are forced to “think outside of the box” to promote their business without breaking their advertising budget. While this may seem like an overwhelming task, this is actually an excellent opportunity to get your creative juices flowing and create a strong bond with your audience and customers.

Here are a few ideas to help inspire you.

Tell Your Story – One of the best things about running your own business is getting the chance to share the story behind the company. No matter how big or small your Organization is, your story should be woven into the tapestry of your business image and branding to build stronger ties with your target demographics. Don’t forget to mention the ‘When, Why, and How” of your foundation. By sharing your story, people can relate to you and will choose to do business with you instead of your competitors. For example, if your business is a third generation family business, this is “boast worthy.” Tell the story of your family and the company that got built as a result of the hard work and passion of the founders and the generations that came after them.

Branding Elements – In 2017, it’s all about your ‘brand.’ By tying in branding elements with your story, you’re creating something that is truly unique to only you. For instance, if you are creating and selling handcrafted goods, you might consider using your name or your image to represent the business on business cards, product packaging, letterhead, your website, and on your social media platforms. If you have an idea in mind, but you’re not sure how to implement it, the best way to turn your branding vision into a reality is by speaking with a branding professional as soon as possible. Explain to them your basic (or even complicated) branding ideas and let them help you bring them to life. The more you’re able to communicate what you want clearly, the easier it will be to target on your online and offline branding and marketing creatives. If your creative energy isn’t as sharp as you would like, you can trust that the agency that you choose to work with will have their team come up with designs that suit your requirements. Your creative team is your ally in all steps of the branding life cycle.

Colors Matter – It’s no secret that color psychology is an integral part of all branding and marketing campaigns. If you aren’t familiar with the concept of color psychology, this is primarily using specific colors to help elicit the desired response. Usually a purchase. One strong example is McDonald’s. Missing those bright golden arches is hard! While their branding and advertising campaigns have been modified and changed over the years, a few things remain constant. The arches and the colors bright yellow and red. (It should come as no surprise that both of these colors are both known to stimulate the appetite!) Other large brands that use these bright colors in their branding elements include Burger King, Coca-Cola, MasterCard, and many others. Your branding team should be able to work with you to establish a memorable and unique logo that represents your company.

Your Brand Voice – Once you’ve created your basic branding elements, you are in business! The next step in strengthening your brand is finding the ‘voice’ of your company. When I say ‘voice,’ I am referring to the tone and demeanor of language your company uses when communicating with potential clients, existing customers, and your fans on all of your social media platforms, in email, in live chat sessions, and other sales and marketing channels. By staying consistent in your communications, you help establish more trust with the people who interact with you, regardless of whether they are new and existing clients, vendors, or partners. Your brand voice is part of your organization’s identity, so choosing one that resonates with your core demographics is key to your brand. No matter whether you decide to adopt an informal or formal approach in your corporation or organizational messaging, you always want to be sure to keep things professional. Using simple pleasantries including the words “please” and “thank you” are always recommended when communicating in any capacity.

People Like To Do Business With People They Like – It should come as no surprise that people usually prefer to do business with people they like and trust. Now more than ever, personal marketing is a big part of many small businesses who have grown to much larger enterprises. If you are taking on the role of a spokesperson or a salesperson, one of the biggest ways to affect someone’s emotions is for them to like you. If you provide a valuable product or service and you have a great personality to help promote your company, there is unlimited potential for where you can go and what you can achieve!

You Don’t Have To Do It All Yourself – One of the biggest misconceptions is that you have to do everything yourself when working on your marketing and sales. Unless you have years of experience in building a brand and running a successful marketing campaign, there is no reason not to consult with an expert in the field. Colleen Eakins Design is here to help with all aspects of your advertising and marketing needs. Contact Us Today!